Exidom Pty Ltd is committed to protecting your privacy and providing quality services. This Privacy Policy outlines how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner website at: https://www.oaic.gov.au/
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include names, addresses, email addresses, phone numbers and facsimile numbers.
This information may be collected in a number of ways, including through correspondence, by telephone, by email, via our website at www.exidom.com.au, from your website, from media and publications, from other publicly available sources, and from third parties.
We do not guarantee the privacy practices, policies or content of third-party websites linked to or from our website.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure.
You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and possible, explain why we are collecting the information and how we intend to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act 1988 (Cth) and includes information or an opinion about an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or professional body, criminal record, or health information.
Sensitive information will only be used by us:
- for the primary purpose for which it was obtained;
- for a secondary purpose that is directly related to the primary purpose;
- with your consent; or
- where required or authorised by law.
Third Parties
Where reasonable and practicable, we will collect your Personal Information directly from you. However, in some circumstances, we may be provided with information by third parties.
Where this occurs, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances, including:
- to third parties where you consent to the use or disclosure; and
- where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification or disclosure.
When your Personal Information is no longer required for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it.
However, most Personal Information is, or will be, stored in client files, which will be kept by us for a minimum of seven years.
Access to your Personal Information
You may access the Personal Information we hold about you and request that it be updated or corrected, subject to certain exceptions.
If you wish to access your Personal Information, please contact us in writing.
Exidom Pty Ltd will not charge a fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is accurate and up to date.
We will take reasonable steps to ensure your Personal Information is accurate, complete and current. If you believe the information we hold is inaccurate or out of date, please advise us as soon as practicable so we can update our records and continue to provide quality services to you.
Policy Updates
This Privacy Policy may be updated from time to time. The current version will be available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about this Privacy Policy, please contact us at: